Privacy policy
Effective Date: June 6, 2026
Southern Solar Ltd (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.southernsolar.co.nz, or use our solar design, installation, and maintenance services across Wānaka, the Upper Clutha, and Central Otago.
We comply with the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs).
1. Information We Collect
We collect personal information to provide you with tailored solar solutions and a high-quality customer experience. This information may include:
- Contact Information: Your name, physical address (site location), email address, and phone number.
- Property & Energy Data: Electricity bills, smart meter data, property orientation, roof characteristics, energy consumption patterns, and electrical layout details.
- System & Performance Data: If you use our smart solar ecosystems (such as Sigenergy or Victron), we may access real-time data regarding solar generation, battery storage capacity, grid import/export metrics, and EV charging habits to optimize your system.
- Communication Data: Any details or requests you submit via our online contact forms, emails, or phone conversations.
2. How We Collect Your Information
We collect information in the following ways:
- Directly from you: When you request a site assessment, fill out a contact form, email us at office@southernsolar.co.nz, call us, or engage us to install a system.
- From your property/site: During physical site inspections and technical audits by our electrical inspectors.
- From third-party solar software/hardware applications: Via integrated monitoring apps (such as the AI-powered mySigen app or Victron remote management platforms) that you authorize us to connect with for optimization and aftercare.
3. How We Use Your Information
We use your personal information to:
- Assess your property and energy usage to model financial yields and return on investment (ROI).
- Create custom designs and bespoke quotations for residential, commercial, or farm solar systems.
- Manage network approvals, grid-connection processes (Mains Parallel Generation endorsements), and electrical inspections.
- Install, test, commission, and hand over your solar system safely.
- Provide ongoing system optimization, performance monitoring, and maintenance support.
- Respond to your inquiries, send invoices, and manage our business relationship with you.
4. How We Share Your Information
We do not sell your personal information. We only share your data with trusted third parties necessary to complete our services, including:
- Lines Companies & Regulatory Bodies: To secure your grid-connection approvals and manage mains parallel generation compliance.
- Equipment Manufacturers & Technology Providers: Partner platforms like Sigenergy or Victron to register product warranties and set up remote performance monitoring.
- Subcontractors & Trade Partners: Trusted local build partners or technicians helping deliver your specific project.
- Financing Institutions: If you choose to apply for renewable energy loans via partner banks using our status as a SEANZ (Sustainable Energy Association New Zealand) approved installer.
- As Required by Law: To meet electrical safety inspection and auditing standards.
5. Data Security & Storage
We take reasonable steps to secure your personal information against loss, unauthorized access, modification, or disclosure. Your data is stored securely in password-protected digital systems and secure cloud servers.
Please note that while we take every precaution, no data transmission over the internet or wireless network can be guaranteed 100% secure.
6. Accessing and Correcting Your Information
Under the New Zealand Privacy Act 2020, you have the right to request access to any personal information we hold about you, and to request that we correct it if it is wrong.
If you would like to exercise these rights, please contact us at:
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The updated version will be posted on this page with a revised “Effective Date.”
